FAQ
1. What is VibraLux?
- VibraLux specializes in innovative and stylish products designed to enhance your living space with technology and elegance.
2. What products do you offer?
- We offer a range of products, including the Crystal View WiFi Weather Clock and the Magnetic Fluid Music Rhythm Light, among others.
3. Do you offer international shipping?
- Yes, we provide free international shipping on all orders.
4. What is your return policy?
- We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, please contact our support team for assistance.
5. How can I contact customer support?
- You can reach us via the contact form on our website or email us directly at support@luxvibra.com
6. Are your products covered by a warranty?
- Yes, all our products come with a one-year limited warranty covering manufacturing defects.
7. How can I stay updated on new products and promotions?
- Subscribe to our newsletter and follow us on social media for the latest updates and exclusive offers.
8. What carriers do you use for shipping?
- We partner with reputable carriers to ensure reliable delivery. Specific carriers may vary based on destination.
9. What payment methods do you accept?
- We accept major credit cards, PayPal, and other secure payment options.
10. Is my personal information secure?
- Yes, we adhere to the highest industry standards to protect your personal information during checkout and purchase.
11. Can I modify or cancel my order after placing it?
- Orders can be modified or canceled within 24 hours of placement. Please contact our support team promptly for assistance.
12. How do I apply a discount code?
- Enter your discount code at checkout in the designated field to apply it to your order.
13. Will I receive an order confirmation?
- Yes, an order confirmation will be sent to your email upon successful purchase.
14. What currencies do you accept?
- We accept payments in multiple currencies. The available options will be displayed at checkout.
15. How can I track my order?
- Once your order is shipped, you'll receive a tracking number via email. Use this number on our "Track Your Order" page to monitor your shipment.
16. What should I do if I encounter payment issues?
- If you experience any payment difficulties, please contact our support team for immediate assistance.
17. How long does shipping take?
- Shipping times vary by location. Typically, orders are delivered within 7-15 business days.
18. Can I expedite my shipping?
- Currently, we offer standard shipping only. Expedited shipping options will be available soon.
19. What should I do if my package is lost?
- If your package is lost or hasn't arrived within the expected timeframe, please contact our support team for assistance.
20. Can I change my shipping address after placing an order?
- Shipping addresses can be updated within 24 hours of order placement by contacting our support team.
21. How are shipping costs calculated?
- We offer free shipping on all orders.
22. Can I ship to multiple addresses?
- To ship to multiple addresses, please place separate orders for each destination.